Zhangjiajie Wulingyuan Industry and Commerce 12315 quickly handled a complaint with tourists

At 10 o'clock on the evening of April 26, Mr. Liu, a tourist from Henan, held the hand of the law enforcement officers of Wulingyuan Industry and Commerce 12315 and said, "Thank you, thank you, if you are not, we have to sleep on the streets."...

At 10 o'clock on the evening of April 26, Mr. Liu, a tourist from Henan, held the hand of the law enforcement officers of Wulingyuan Industry and Commerce 12315 and said, "Thank you, thank you, if you are not, we have to sleep on the streets."

The reason for the incident is this: Mr. Liu’s team has 38 people. The travel agency they signed has booked 19 rooms at a price of 40 yuan per room in a hotel in Wulingyuan District of Zhangjiajie City. The reservation is 2 days. Who knows that they arrived on the evening of April 26 When I took the room, I found that the hotel had no rooms. The front desk staff explained that the travel agency had canceled the reservation due to the change of the itinerary. The travel agency denied this statement. The two sides had no disputes and had to call the business and industry 12315 to make a complaint.

12315 Law enforcement officers rushed to the scene within ten minutes after receiving the complaint. After investigation, the words of both parties could not be confirmed. Seeing that it was late at night, the tourists were very tired and needed to rest immediately. The law enforcement officers coordinated the two parties and finally reached an agreement. The hotel side agreed to be responsible for the accommodation of the tourists on the same day; due to the tight time of the listing on the eve of May 1st, the law enforcement helped the travel agency to contact another hotel to settle the second day of the visitors. The problem is that both parties are very satisfied with the results.

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